Frequently Asked Questions

Our minimum order quantity is designed to be accessible for both emerging brands and established businesses scaling their product lines. For standard formulations from our ready-to-manufacture portfolio, pilot batches can start at 3,000–5,000 units depending on the dosage form — capsules, tablets, and softgels typically have the lowest entry point, while liquid syrups and sachets may require slightly higher quantities due to filling line minimums. For custom formulations developed from scratch, initial stability and validation batches are produced at smaller quantities before scaling to commercial runs. We work with you to determine the right batch size based on market validation requirements, shelf life testing timelines, and distribution channel needs. Contact our sales team with your specific formulation and target market for an accurate MOQ and pricing quote.

Yes, our manufacturing facility in Surat, Gujarat is WHO-GMP certified — the globally recognized standard for pharmaceutical and nutraceutical manufacturing. We also hold ISO 9001:2015 certification for quality management systems, FSSAI approval under India's Food Safety and Standards Authority, and ZED (Zero Defect Zero Effect) certification from the Ministry of MSME. WHO-GMP certification is particularly important for export markets, as it satisfies the regulatory requirements of most importing countries in Africa, Southeast Asia, and the Middle East — the regions we most actively serve. Every batch undergoes in-process quality checks, finished goods testing, and complete batch documentation including Certificate of Analysis (CoA). Our certifications are maintained through annual audits and are available for review by potential B2B partners during due diligence. We are happy to share certification copies upon request through our contact form.

Absolutely. Our in-house R&D team handles full custom formulation development from initial concept to finished product. The process begins with a formulation brief where we understand your therapeutic objective, target demographic, preferred dosage form, budget parameters, and any market-specific requirements such as halal, vegan, or allergen-free specifications. Our formulators design the ingredient matrix, select grade-appropriate raw materials, and develop a prototype. For new formulations, we conduct accelerated stability studies and challenge testing to validate shelf life claims. We provide complete regulatory documentation including Certificate of Analysis, Master Formula Record, and Material Safety Data Sheets. The typical timeline from brief to approved sample is 4–8 weeks depending on complexity. Custom formulations become exclusive to your brand — we do not re-sell identical formulas to competing brands within agreed market territories. Minimum commercial commitment applies for custom development projects.

Yes, export is a core part of our business model. We currently supply nutraceutical products to B2B importers and distributors in 9 countries across Southeast Asia, the Middle East, and Africa. Our WHO-GMP certification, combined with FSSAI approval and ISO 9001:2015, satisfies import clearance requirements in most of our target markets. For each export shipment we provide a complete compliance documentation package: Certificate of Analysis, Certificate of Origin, Health Certificate where required, MSDS, Allergen Declaration, and Nutritional Analysis report. We work with experienced freight forwarders familiar with nutraceutical HS codes. Products can be manufactured to comply with destination country labeling regulations, including Arabic language labels for Middle East markets and halal-certified formulations where required. We offer product samples and a full factory audit process to support importer qualification.

Lead times depend on the type of order. For standard formulations from our ready-to-manufacture portfolio with your private label artwork, the typical production timeline is 15–21 working days from artwork approval and advance payment receipt. This includes raw material procurement, manufacturing, quality control testing, packaging, and dispatch. For repeat orders with pre-approved artwork and stable raw material inventory, lead times can reduce to 10–14 working days. Custom formulation development takes 4–8 weeks for sample approval, followed by the standard production timeline once commercial quantities are confirmed. International shipments via sea freight add 15–45 days transit time depending on destination, while air freight is available for urgent orders. We provide weekly production updates and share CoA and shipment documents before dispatch. Our team coordinates directly with your freight forwarder or can arrange FCA Surat terms.

Yes, private labeling is one of our primary service offerings. We manufacture the product and package it under your brand name, logo, and label design — the product reaches you retail-ready with no MSVD Labs branding visible to end consumers. We support a wide range of primary packaging formats including HDPE bottles (30, 60, 90, 120 count), blister packs, sachets, glass amber bottles for liquids, and flexible pouches for powders. For secondary packaging, we offer individual cartons, shipper boxes, and multi-product display options. Our team assists with label artwork creation compliant with FSSAI regulations, or we print from your existing approved artwork files. Labels are available in matte, gloss, or holographic finishes. Clients retain full ownership of their brand and formulation. We sign Non-Disclosure Agreements before sharing formulation details.

Pricing at MSVD Labs is quote-based, depending on formulation complexity, raw material costs, batch size, packaging type, labeling requirements, and shipping destination. We provide detailed itemized quotations breaking down ingredient costs, manufacturing charges, packaging costs, quality testing fees, and documentation charges separately — so you understand exactly what you are paying for. To receive an accurate quote, share the product name or formulation, desired batch quantity, packaging format, labeling requirements, and target market. We aim to respond within 24–48 business hours. For high-volume repeat orders, we offer tiered pricing with better rates at larger batch sizes. All prices are quoted in INR with USD equivalents available. We communicate proactively about raw material cost changes. Contact us at info@msvdlabs.com or use the enquiry form on our website to begin.